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Shipping & Returns

At heavyequipus, we are committed to providing our customers with high-quality equipment and a seamless shopping experience. Please read the following policy carefully to understand how we handle shipping and returns.

1. Shipping Policy

We strive to process and ship your order as quickly as possible. Please note that "Business Days" refer to Monday through Friday, excluding weekends and public holidays.

Order Processing

  • Orders are typically processed within 1-2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a notification with tracking information once your order has shipped.

Shipping Methods & Delivery Estimates

We offer two shipping options to meet your needs. Delivery times are estimates and commence from the date of shipment, not the date of order.

Shipping Method

Cost

Estimated Delivery Time

Free Shipping

$0.00

7 to 21 Business Days

Fast Shipping

$180.00

5 to 11 Business Days

Shipping Delays

While we do our best to provide accurate delivery estimates, heavyequipus is not responsible for delays caused by:

  • Customs clearance processes (if applicable).

  • Incorrect shipping information provided by the customer.

  • Force majeure events (e.g., extreme weather, natural disasters, carrier strikes).

Tracking Your Order

Once your order leaves our facility, you will receive an email containing your tracking number. You can use this number to monitor the status of your delivery on the carrier's website.

2. Returns & Refunds Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, we accept returns under the following conditions.

Return Eligibility

  • Timeframe: You have 30 days from the date of delivery to request a return.

  • Condition: Items must be unused, in the same condition that you received them, and in the original packaging.

  • Proof of Purchase: A receipt or order number is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, installed, or modified.

  • Items damaged due to customer misuse.

How to Initiate a Return

To start a return, please contact our customer support team. Do not send your purchase back to the manufacturer or the address on the packing slip without authorization.

  1. Contact us at support@heavyequipus.shop with your order number and reason for return.

  2. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

  3. Pack the item securely and ship it to the address below.

Return Shipping Address: heavyequipus Returns 690 Walnut Ave Suite #120 Vallejo, CA 94592

Return Shipping Costs

  • Customer Responsibility: Unless the return is due to our error (e.g., wrong item sent or defective product), the customer is responsible for paying the shipping costs for returning the item.

  • Restocking Fee: [Optional: Insert percentage, e.g., "A 15% restocking fee may apply to large equipment returns."]

Refund Process

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed to your original method of payment.

  • Timing: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

3. Exchanges

If you need to exchange an item for the same model due to damage or defect, please contact us at support@heavyequipus.shop. We will guide you through the exchange process.

4. Contact Us

If you have any questions regarding our Shipping & Returns Policy, please do not hesitate to contact us.

  • Email: support@heavyequipus.shop

  • Phone: +1 (831) 750-3910

  • Mailing Address: heavyequipus 690 Walnut Ave Suite #120 Vallejo, CA 94592

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